Refund Policy

If a paid report was not delivered, was charged twice, or was generated with an error we cannot fix, you get a full refund at any time. Just tell us what happened.

You can ask for a full refund of a single report or the complete profile within 14 days of purchase, as long as you have not opened the paid content.

Paid reports are digital content delivered immediately. At checkout you agree to immediate delivery and acknowledge that, once you open the paid content, the statutory right of withdrawal for digital content no longer applies. After that, refunds are at our discretion, and we look at every request fairly.

• You can cancel at any time. Cancelling stops the next renewal.
• You keep access until the end of the month you have already paid for.
• Your first subscription payment can be refunded within 14 days if you have not used the paid sections.
• Later renewals are not refunded for partly used months.

If we offer credits, unused credits can be refunded within 14 days of the top-up. Credits already spent on reports follow the rules for one-time purchases above.

To request a refund, contact us through the support details shown on your receipt with the email address you used and the order number from your receipt. We reply within 3 business days.

Approved refunds go back to the original payment method through our payment provider. Depending on your bank, it usually takes 5–10 business days to appear.

Please contact us before disputing a charge with your bank. We can usually resolve the issue faster, and disputes take weeks.

This policy does not limit any rights you have under the consumer-protection law of your country. See also our Terms of Service.